Privacy Policy

polytec Stadium is proudly managed and operated by VenuesLive Management Services (CC) Pty Ltd as agent for Central Coast Council ABN 73 149 644 003.

polytec Stadium respects your right to privacy and is committed to protecting your personal information.

This Privacy Policy outlines how polytec Stadium collects, uses and manages your personal information.

1. Your personal information is important to polytec Stadium

polytec Stadium respects the importance of your privacy and that you have a right to make your own choices about how your personal information is collected and used.

polytec Stadium acknowledges that when you provide your personal information, you do so trusting polytec Stadium and unless you directly give polytec Stadium consent to do otherwise, Industree Group will only collect and use your personal information in accordance with this Privacy Policy.

2. What personal information do we collect and hold?

The term ‘personal information’, when used in this Privacy Policy, has the meaning given to it in the Privacy Act 2010 (Cth). It is information that can be used to personally identify you such as your name, address, telephone number, email address, profession or occupation.

polytec Stadium may collect the following types of personal information:

• Name,
• Email, mail and street address,
• Telephone and facsimile numbers,
• Bank details,
• Details of the products and services you have purchased from us, or enquired about, and any additional information necessary to deliver those products and services, respond to your enquiries and generally complete any commercial transaction between us,
• Details of the products and services that we may purchase, have purchased or enquired about from you, together with any additional information necessary for us to respond to your enquiries and generally to complete any commercial transaction between us,
• Any additional information relating to you that you provide to us directly through our website, call centre, our social media sites, or through our representatives or

3. Collecting information about you

Except as stated in this Privacy Policy, polytec Stadium will not collect or use your personal information without your consent. polytec Stadium collects your personal information when you:

• provide polytec Stadium your personal information and contact details;
• order or purchase polytec Stadium products and/or services;
• participate in an polytec Stadium competition;
• interact with polytec Stadium through social media (including Facebook, Instagram and Twitter);
• register on the polytec Stadium website or use the polytec Stadium Wi-Fi service, polytec Stadium and Telstra may collect information on how you use the polytec Stadium website and the Wi-Fi service; and
• if you contact polytec Stadium, polytec Stadium may also keep a record of that contact.

polytec Stadium will only collect additional personal information with your consent.

4. What happens if we cannot collect your personal information?

If you do not provide us with the personal information described above, some or all of the following may happen:

• polytec Stadium may not be able to provide the requested product and services to you, either to the same standard or at all,
• polytec Stadium may not be able to provide you with information about products and services that you may want,
• polytec Stadium may be unable to contact and/or pay you in respect of products and services you provide to polytec Stadium,
• polytec Stadium may not be able to purchase goods and/or services from you.

5. polytec Stadium use of cookies

Cookies are pieces of information that a website transfers to your computer’s hard disk for record keeping purposes.

Most web browsers are set to accept cookies.

polytec Stadium uses cookies to make your use of the polytec Stadium website and services as convenient as possible, such as by customising your web browser’s access so that you can instantly see upcoming events when you visit the polytec Stadium website.

Cookies also enable polytec Stadium to offer products and services for purchase on line.

polytec Stadium uses Google advertising programs that use cookies to improve your online experience, including the display of more relevant ads on external websites.

Anyone may opt out of these programs at any time by clicking here.

If you do not wish to receive any cookies you may set your browser to refuse cookies.

6. Using and disclosing your personal information.

polytec Stadium’s purpose in collecting your personal information is to provide you with:

• information that interests you;
• information about events at polytec Stadium; and
• special offers that are relevant to your interests.

polytec Stadium will not use or disclose any of your personal information without your consent, unless:

• required by law;
• polytec Stadium believes it necessary to fulfil the above purposes or otherwise to provide you with services or products which you have requested; or
• to protect the rights, property or personal safety of other attendees at polytec Stadium, any member of the public or of polytec Stadium.

In seeking to give you the most worthwhile experience in using the Central Coast Stadium website or attending Central Coast Stadium, your personal information may be used to send you advertisements about products and services that Central Coast Stadium thinks you are likely to be interested in. Central Coast Stadium does not disclose your personal information to advertisers. Instead, advertisers provide Central Coast Stadium with advertisements and inform Central Coast Stadium of the kind of audience they wish to reach. Central Coast Stadium then takes the advertisement and displays it to users who are most likely to have an interest in the product or service.

In order to operate the polytec Stadium website, fulfil the purposes set out above or otherwise deliver products or services, polytec Stadium may sometimes share your personal information with its corporate partners (including the telco partner that operates the Wi-Fi service), a hirer of polytec Stadium (such as the Central Coast Mariners, NRL FFA), or a third party payment processor (to process payments for services polytec Stadium provides).

polytec Stadium will not otherwise disclose your personal information to other companies or third parties without your explicit consent.

7. When polytec Stadium will contact you

polytec Stadium will not send you any emails without first asking you whether you wish to have promotional information sent to you.

If you agree, polytec Stadium may contact you at the email or other address that you provided polytec Stadium in order to provide you with:

• updated information about the polytec Stadium website;
• other information about our products and services which may interest you; and
• other information about upcoming events which may interest you.

If you are receiving promotional information about polytec Stadium and do not wish to receive this information any longer, you may remove your name from our list either by sending an email to info@centralcoaststadium.com.au and asking to be removed from polytec Stadium’s mailing list.

Please allow 14 days for this request to be processed.

8. You can access the information polytec Stadium keeps about you

If at any time you want to know exactly what personal information polytec Stadium holds about you, contact polytec Stadium at info@centralcoaststadium.com.au.

The file of your personal information retained by polytec Stadium will be made available to you within 14 days.

9. Changing and updating the information polytec Stadium has about you

If at any time you wish to change your personal information that is inaccurate or out of date, contact polytec Stadium at info@centralcoaststadium.com.au and polytec Stadium will amend your personal information accordingly.

• Deleting the information polytec Stadium has about you or stopping any further advertising material

If you wish to have your personal information deleted, please let polytec Stadium know by sending an email to info@centralcoaststadium.com.au and Industree GroupStadium will take all reasonable steps to delete such information unless it must be kept for legal reasons.

If you do not wish to receive further advertising, marketing or promotional information from polytec Stadium, please send an e-mail to info@centralcoaststadium.com.au or by clicking “No” or “Unsubscribe” where you are given the option of receiving future advertising, marketing or promotional emails polytec Stadium sends to you.

• Competitions

From time to time, polytec Stadium conducts competitions on the polytec Stadium website and through Facebook, Instagram or Twitter.

When polytec Stadium runs these competitions, you will be provided with the choice of being added to a mailing list to receive further contact from polytec Stadium.

Unless you choose to receive further communications from polytec Stadium, the information which we collect from your entry in the competition is not used for any purposes other than for the competition.

• Storage and security of your personal information

polytec Stadium will do everything reasonable to keep secure the personal information which polytec Stadium holds about you and to keep your personal information accurate and up to date.

Access to this information is restricted to polytec Stadium employees who have specific authorisation.

polytec Stadium also continually endeavours to improve security safeguards.

Unfortunately, no data transmission over the internet can be guaranteed to be totally secure, so polytec Stadium cannot absolutely promise that the information you provide to polytec Stadium will always be totally secure.

polytec Stadium will not be held responsible for events arising from unauthorised access to your personal information.

polytec Stadium will destroy or de-identify your personal information when no longer needed or required to be held by law.

• polytec Stadium and links to other websites

polytec Stadium provides links to websites outside of polytec Stadium’s website.

These linked websites are not under polytec Stadium’s control and polytec Stadium is not responsible for the conduct of companies linked to polytec Stadium’s website.

Before disclosing your personal information on any other website, polytec Stadium advises you to examine the terms and conditions of those websites.

• What to do if you have a problem or question

If polytec Stadium becomes aware of any ongoing concerns or problems with the polytec Stadium website, polytec Stadium will work to address these concerns promptly.

If you have any further queries relating to this Privacy Policy, or you have a problem or complaint, please contact polytec Stadium by calling (02) 4304 7600 or writing to Privacy Officer, polytec Stadium, PO Box 389, Gosford NSW 2250 or by email at info@centralcoaststadium.com.au.

• Future changes

polytec Stadium is committed to being one of Australia’s leading stadiums, hosting world-class sporting and entertainment events.

This means that polytec Stadium’s business will continue to evolve and improve as new products, services and features are introduced.

Accordingly, polytec Stadium will review and update its policies as required.

polytec Stadium reserves the right to change its Privacy Policy at any time and notify you by posting an updated version of the policy on the polytec Stadium website.

The amended Privacy Policy will apply whether or not polytec Stadium has provided you specific notice of any changes or updates.

Corporate area locations & seating

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